Frequently Asked Questions

Q: How do I book?

A: To start a booking fill out our Enquiry Form with the options you are interested in. We will then respond with a detailed quote or further discuss your requirements after which we will send you an invoice and details for the booking fee if you wish to go ahead with reserving your date. Dates are only secured once the booking fee is paid. We do not hold dates without payment.

Q: Do I need to pay a booking fee?

A: Yes, a booking fee is required to secure your date. Dates are only reserved once the booking fee is paid. The booking fee is 50% of the total and is non-refundable.

Q: What areas do you cover?

A: We mostly operate within Nottingham and surrounding areas, but we are happy to discuss other locations upon request.

Q: Do you charge for delivery?

A: Delivery and collection within 5 miles of our base are included free of charge. For venues located further than 5 miles away, an additional travel charge of 55p per mile applies. Travel charges are calculated based on the total mileage required for delivery, setup, and collection where applicable.

Q: How far in advance should I book?

A: We require a minimum 2 weeks notice to ensure availability for your desired date and recommend booking as early as possible. Last-minute bookings may be accommodated based on availability.

Q: Can you use balloons that I provide?

A: No, we do not allow customers to provide their own balloons due to the quality standards we aim to uphold.